Window & Door Solutions

Our Warranty Information

At Arcadia Custom, we take pride in the structural integrity of our products. The design and construction of our products utilizes innate characteristics of the materials to enhance their appearance and set us apart from the rest of the industry. Certain cosmetic details unrelated to structural integrity that are considered defects in the usual applications of the materials are used purposely in Arcadia Custom products and add considerably to their beauty and desirability. When ordering Arcadia Custom product, it is important to understand that dissatisfaction with cosmetic details such as size and frequency of knots, variations in the color, texture and grain pattern of wood, slight differences in the patinas on hardware products and their tendency to wear more where they are used heavily are subjective determinations not covered under warranty.

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Arcadia Custom Addresses:


Thermal Steel & Wood Products

9280 E. Old Vail Rd
Tucson, AZ 85747
520-284-2070


Thermal Aluminum - West

2323 E. Firestone Blvd., Bldg. 105
South Gate, CA 90280
323-329-8972


Thermal Aluminum - East

110 Viaduct Rd
Stamford CT 06907
203-316-8000